Refund policy

This policy applies to MediaHub plans, add-ons and services contracted from Mueva el Volante, S.L. They are digital services for organisations, so there are no physical products to return.

Monthly plans

You can cancel at any time. The cancellation takes effect at the end of the month you have paid for, and you keep full access until then. The month in progress is not refunded.

Annual plans

If you cancel within 14 days of your first annual payment, we refund it in full. After that, annual plans are not refunded, and you keep access until the end of the year you have paid for.

Event plan

We refund the Event plan in full if you cancel before your media centre goes live. Once it is live, it is not refunded.

Setup, design and development

If you cancel set-up, custom design or connector work before we start, we refund it in full. Once we have started, we charge for the work done, and delivered work is not refunded.

Add-ons and usage

Add-ons such as extra storage, emails, viewing hours, accreditation or WhatsApp and Telegram channels can be cancelled at the end of each billing period. What has already been used is not refunded, nor are third-party fees already paid on your behalf.

If something goes wrong on our side

If MediaHub is unavailable or does not work as described and we cannot fix it within a reasonable time, we will refund or credit the affected part of the service proportionally.

How to ask for a refund

Write to hello@mueva.eu with your organisation's name and the invoice number. We will answer within five working days, and approved refunds are paid within 14 days using the same payment method.

Consumers

If you contract as a consumer and not as a business, you have 14 days to withdraw from the contract without giving a reason, under the Spanish consumer protection law. If you ask us to start the service within that period, you will pay for the part already provided. This policy does not limit any of your legal rights.